NICHE has yet to hear from Lutheran Health Network CEO Michael Poore directly, but his letter to LHN employees, included below, provides an overview of his first 90 days. Keep them in mind as you reflect on outcomes. Think about hiring and firing and how quickly actions follow promises. Observe and compare. Remember quality when you recall the old adage expressed by a Dry Cleaner’s message to its customers: “Fast Service, Low Price, High Quality: Pick One.”
CEO Michael Poore:
Subject: My time at LHN
Dear Lutheran Health Network Team,
I’ve been here at LHN a few months now and am taking stock of what I have learned. While I’ve only been officially the LHN CEO a couple weeks, I’ve learned a lot during my first 90 days in northeastern Indiana. It’s always at this point when I have a gut feeling about my decision, and this time is no different.
I’ve spent a lot of time meeting with folks across our system – physicians, employee leaders, board members – and out in the community. Here are four things I know to be true:
1. This is a great region. I’ve lived a lot of places in my life, but never in the Midwest. My wife and I have been welcomed warmly, by clearly genuine people who care about each other and this area. Coming here during a charged time, I have to say that I’ve been pleasantly surprised. So, thank you.
2. We have amazing people here at LHN. I’ll admit, I still have a lot of ground to cover to meet all 7,000+ employees, the more than 800 physicians on our medical staffs and hundreds of volunteers. I promise I’ll work on that. In fact, I’m starting a month-long town hall tour around the network September 25th. So far, I’ve met enough of you to know that we are, in a word, blessed. There have been a lot of distractions this year for you, and you haven’t skipped a beat. It’s really impressive, and I’m excited to work with you.
3. I was wrong. I thought I did my homework on LHN and all it has to offer. Turns out, I had no idea of the depth and breadth of the services we offer this region. I’ve learned we have five different sub-specialties in cardiology alone? The Lutheran Heart Center, led by our LMG team, continues to be the leader in cardiovascular innovation and the introduction of cutting edge technology and services to this half of the state:
· Cardiac Transplantation
· Ventricular Assist Devices
· Cardiac MRI and Cardiac CT
· Structural Heart: TAVR and MitraClip
· Atrial Fibrillation Clinic
· LARIAT procedure for Afib patients
· Pulmonary Hypertension Clinic
The depth of expertise here is unmatched in far more populous regions. Because of that, families don’t have to leave northeastern Indiana for practically any medical condition. I wonder if our communities know of the gems we have. Or even our own primary care network?
4. Our potential is boundless. Today, we call ourselves Lutheran Health Network. But, I’ve found that we’re not really operating as a network. Right now, we are like points of light that are largely unconnected. Imagine what we could be for this region if we were more connected, more collaborative, more of a single team with a common goal. I’m convinced we could provide a better, more convenient experience for our patients, better outcomes and ultimately lower costs for our patients and local employers. In my mind, that should be our goal.
So, what’s my gut? This is home. I’m committed, and I have big dreams for us. I hope you’re committed, too. Because I’ll certainly need your help.
While we are all focused on our daily work, I’m sure many of you have followed the news about Hurricane Irma and Hurricane Harvey and the destruction they caused in Florida, Texas and the Caribbean. Many families and individuals, including those at your sister hospitals in those states, have been impacted. Community Health Systems contributed money to establish a charitable fund, The CHS Cares Fund, to help with short-term, emergency financial support for our fellow CHS employees who are facing financial hardship as a result of these storms now, and for future natural disasters or other unpreventable, catastrophic or extreme circumstances. If you would like to help, you can visit http://t.cfmt.org/chscares.
Thank you for all you do for Lutheran Health Network, especially our patients and their families.
Mike Poore | CEO | Lutheran Health Network
7950 W. Jefferson Blvd | Fort Wayne, IN 46804 | Tel: 260.435.7101 | Cell: 615.969.4626 | www.lutheranhealth.net